Refund policy
We want you to be completely satisfied with your purchase. Please review our return and refund guidelines below.
Eligibility for Returns
We accept returns for the following reasons:
- Incorrect item received
- Defective or damaged items
- Major quality issues
To be eligible for a return:
- Items must be unused, in their original packaging, and in the same condition as received.
- You must contact us within 7 days of receiving your order.
To initiate a return, please email us at hello@thepotatoclub.store with your order number, photos (if applicable), and a brief explanation of the issue.
Non-Returnable Items
Due to the handmade or personalised nature of some of our products, we do not accept returns for:
- Change of mind
- Incorrect sizing selected by the customer
- Items marked as final sale or clearance
We encourage customers to read product descriptions carefully before purchasing.
Refunds (if applicable)
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Please note: Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item for the same product, please contact us at hello@thepotatoclub.store.
Lost or Missing Refunds
If you haven’t received your refund after 10 business days:
- Double-check your bank account or credit card statement.
- Contact your payment provider, as processing times may vary.
- If the issue persists, reach out to us at hello@thepotatoclub.store and we’ll be happy to assist.